Was reminded of this recently and can concur from experience how valuable this advice is...
"What do you do if you receive a nasty email from a customer/partner? Reply in full steam? Tell them how they suck badly and you don’t give a damn to who they are/what they do? That you don’t need them and they can eff anywhere?
Hang on. One of the most important lesson I have learnt over the last few years is to not reply to nasty emails immediately, especially if its from somebody who matters (business partner/potential customer).
Take a deep breath. Take a walk. Go for a smoke. Do whatever that helps you unwind a little bit. In some cases, simply calling up the other person is better than carrying the conversation over email.
Email is a great communication device and will continue to remain so (atleast for businesses), but do not take that as a discussion device. It’s a tool and serves as a means to achieve a much bigger goal."
Comments
Post a Comment